Frequently Asked Questions

I’m new to ordering. How can I get a quote?
You can first visit our Getting Started page, which covers the basics of ordering. If you need additional information or clarifications, the fastest way to get in touch with us is by phone. Our contact information can be found here.
What’s a PMS number?

In short, a  PMS number corresponds to a specific color and is a specific number, e.g. 183 C.

PMS stands for Pantone Matching System and is a standardized color matching system. To find a Pantone number, you can visit Pantone’s website.

Yes! We can match the color from your fabric swatch!

 

What is the minimum quantity I can order?

It depends on the item being ordered. You can contact us  so that we can work with you regarding the quantity of your order.

What are the lead times?

The lead time depends on the order. Lead times are generally 2-3 weeks or sooner from proof/sample approval.

What payment methods do you accept?

For new customers we only accept payment by credit card. We take a 50% deposit when the order is placed, and we charge the balance when the order has shipped. For any questions or concerns, send us an email.

Where do you ship?

We ship both domestic and international.

Can you do rush/expedited orders?

Yes, we do our best to try to accommodate all rush or expedited orders. Rush fees may be incurred.

I’d like to order ______, but it’s not a product you offer. What can I do?

Give us a call! You may be surprised at what we can do for you or your business! Give us a call at 610-356-7366 or email [email protected]

I still need help. What’s the best way to contact you?

Call us at 610-356-7366 (M – F, 9-3 EST) or email us ([email protected]).